Hi, I’m Brendan!
Where I’ve Worked
Sept. 2019 to Nov. 2019
Instructional Associate: UXDI Immersive
Jan. 2020 to Sept. 2021
UX Researcher
Sept. 2021 to Feb. 2022
UX Research Associate
Apr. 2022 to Sept. 2022
User Researcher
Nov. 2022 to Feb. 2023
UX Researcher
Where I Am Now
I’m a qualitative UX Researcher providing increased productivity for users of cloud platform products and features with experience in enterprise and healthcare
Core Competencies
Leadership
Product Management
Project Management
ReOps Development
ReOps Management
Leading Meetings
Strategic Leadership
Methodologies
Qualitative Usability Studies
Interview Studies
Workshops
Card Sort Studies
Contextual Inquiry Interviews
Technologies
Synthesis and Collaboration
Miro
Design Platforms
Figma
Sketch
Adobe
Creative Suite
XD
Project Management
GitHub
Jira
Usability Testing
usertesting.com
EnjoyHQ
Microsoft
Office Suite
SharePoint
March 2023 to present
UX Researcher, Product Manager
Case Studies
ResMed
User Feedback on 2 New Mobile App Feature Concepts
Methodology
Usability Study
Deliverable
Formal report presentation of recommendations
Impact
An increase of 2% (estimated to be 166,000 out of 8.3 million users) in patient engagement with Positive Airway Pressure therapy occurred during the first 90 days
Orcasound
Launching the Shipnoise Web App
Methodologies
Interviews
Workshops
Deliverables
5 personas
Journey Map
Handoff of design requirements to UX Design team
Impact
(Currently in dev phase) MVP version launch of the Shipnoise web app based on user research and organization objective
Optum
Improving an Internal Cloud Platform Product
Methodologies
Interviews
Usability Testing
Contextual Inquiry
Deliverables
Formal report presentation of recommendations
Confirming and updating priorities on the product roadmap
Impact
Time savings of 20 minutes per user session of product
3-fold increase in user engagement with product
Increased success rates by 7-fold after using improved product
What Managers are Saying
"Brendan jumped right into his project and immediately started building relationships and laying groundwork for his studies. Brendan is a friendly, professional, and hardworking researcher."
Rob Maahs-Hederson, Optum
"Brendan is a highly motivated and passionate researcher. He worked closely with other researchers, UX Designers and Product Managers to ensure research met the needs and expectations of the team, incorporating feedback."
Dawn Ta, ResMed
Get in Touch!
Contact me to discuss how I can help make product people love while meeting business goals!
