Contextual Inquiry Study for an Internal Cloud Platform Product
Impact:
Time savings of 20 minutes per session
3-fold increase in user engagement
Increased success rates by 7-fold
Based on a contextual inquiry interview study I ran for a feature used within the internal Optum cloud platform
New Cloud Dashboard Product
Impact:
Engagement with Financial Operations increased 3X in 6 months from:
Software Engineer Managers
Software Engineers
Finance Operations
Based on an interview study I ran to discover design requirements for a new dashboard used within the internal Optum cloud platform
New Setup Wizard and Native Mobile App Feature
Impact:
An increase of 2% (estimated to be 166,000 out of 8.3 million users) in patient engagement with Positive Airway Pressure therapy during the first 90 days
Based on a concept testing study I ran for a new setup wizard and mobile app feature for ResMed device users
