Contextual Inquiry Study for an Internal Cloud Platform Product
Impact:
Time savings of 20 minutes per session
3-fold increase in user engagement
Increased success rates by 7-fold
Based on a contextual inquiry interview study I ran for a feature used within the internal Optum cloud platform
New Cloud Dashboard Product
Impact:
Engagement with Financial Operations increased 3X in 6 months from:
Software Engineer Managers
Software Engineers
Finance Operations
Based on an interview study I ran to discover design requirements for a new dashboard used within the internal Optum cloud platform
New Setup Wizard and Native Mobile App Feature
Impact:
An increase of 2% (estimated to be 166,000 out of 8.3 million users) in patient engagement with Positive Airway Pressure therapy during the first 90 days
Based on a concept testing study I ran for a new setup wizard and mobile app feature for ResMed device users
Launching Shipnoise to Quiet Commercial Ships for Orca Conservation
Impact:
Identified the need for Pilots to listen to their commercial ships in the Salish Sea
(Currently under construction) Launch of beta version of the Shipnoise web app
Based on interview studies and internal workshops I ran to create personas, the Commercial Ship Journey Map, and identified the Pilot end user and opportunity to deploy on the web
